Denver, CO (PRWEB) July 29, 2013
The Call Center Corporation, providers of superior call center products and expertise, and Coginov, a leader in semantic search-based products and technologies, are proud to announce the release of a revolutionary web-based tool for call centers, the AnswerClick Chat tool.
The Call Center Corporation will be launching a product that not only will change the landscape of call center agent interaction but will also change the overall scope of customer engagement and what it means to those in the industry. This tool will not only allow agents to offer better customer service and satisfaction but also assist companies in learning more about their customers needs.
AnswerClick, a powerful engagement tool that utilizes natural language processing and semantics to provide consumers with an unparalleled experience, has added a chat module that is integrated to allow for a combined self-service and full service strategy that is taking these separate technologies to a whole new level.
With the Artificial intelligence of Coginovs Semantics engine, non-voice communication is powered through AnswerClicks Knowledgebase, the chat tool, mobile applications, and much more.
AnswerClicks Chat module will give agents the ability to interact efficiently with customers and quickly answer questions with ease and accuracy through the assistance of a knowledge base powered by Coginovs acclaimed API.
Managers can expect to see an increase customer retention and satisfaction by 200-300%. Over the past several years, companies have increasingly needed to find the balance between the cost of and offering exceptional customer service. The self-service solution that AnswerClicks Chat tool offers remedies that problem and can reduce direct inquiries by twenty percent.
For more information, please visit thecallcentercorp.com/answerclick.
About th Call Center Corporation
th Call Center Corporation, a Bederman company, offers call center technology solutions. One of a group of subsidiaries owned by th Corporation, and created to fill the gap between call center software providers and customer needs in the call center market, th Call Center Corporation is a new kind of call center solutions provider. th Call Center Corporation recognizes customer requirements, suggests solutions from a portfolio of only highly rated products, and helps customers implement technology to improve efficiency, effectiveness and return on investment. A customer centric company and constantly aiming to improve its product line and service offerings, also presents many articles on call center profitability. th Call Center Corporation is constantly adding to its portfolio of call center products and services. Interested clients can apply to be considered at thesoftwarecorp.com/client-applications. Visit thecallcentercorp.com or call 877-499-7012 to find out more.
About Coginov
Coginov, Inc. is a leader in semantic search-based products and technologies. The companys uniqueness comes from the advance language and heuristic rule-based algorithms that have been developed and refined after more than thirty man years of R&D. At the core of the companys product portfolio is the CoginovAPI, a revolutionary semantic analysis engine that can be licensed by software vendors and large organization that need advanced text analysis for email management, enterprise content management, and social media monitoring.
The Call Center Corporation and Coginov are Excited to Announce the Product Launch of a Revolutionary Web-Based Tool, the AnswerClick Chat Tool is a post from: the cloud harvester
